CANCELLATION & REFUND POLICY
All NAPA program registrations include a non-refundable deposit as part of their registration, unless otherwise noted in the individual program details. Program registration is not guaranteed until the deposit is received. Some programs may require payment in full at the time of registration, as indicated in the program details.
Registration Cancellations
There will be no refund of your deposit. If you choose to cancel your registration prior to auditions you will not be charged for the remaining tuition, however your deposit will be lost.
Deposits are non-transferrable from program to program or participant to participant, so if you cancel out completely from one program, you cannot use that deposit towards another program or a different participant.
Final balances are due at the time of auditions, unless otherwise noted in the individual program details. After auditions, we will only be able to do a refund (minus the non-refundable deposit) if we are able to fill the space.
Please email info@napastage.org if you need to cancel.
Program Cancellations
If NAPA cancels a program completely, we will do a full refund for that program. If part of a program is canceled due to extreme weather, we will try to offer a make-up class for that program. If a make-up is not possible we will do a check refund for the canceled day. If a program runs or is rescheduled, refunds will not be issued for that day.
Missed Days of a Program
We understand that people have a lot of commitments and can’t always make each day of a program. Please understand that we still have to pay instructors, building fees, order supplies, etc for our programs so we do not pro-rate, refund or credit programs for days that you miss.
Serious Illness or Injury
In some situations we may be able to issue a refund for remaining days of a program if you are unable to attend because of a serious illness or injury and written medical verification from your physician is received within 7 days. Please contact info@napastage.org right away if you encounter a medical issue that prevents the participant from completing a program. Refunds will not be given for multi week programs if you simply need to miss one or two weeks of the program.
Inappropriate Behavior
If a person is dismissed from a program because of inappropriate or aggressive behavior, no refund will be issued.
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Waitlist Policy
NAPA programs have a limited number of spots. The number of spots available depends on the production. ​In the event that a NAPA program registration is waitlisted, email notification will be sent right away. If a spot opens up, it will be offered to the next person on the waitlist, in the order in which the registration was received. In the event that no spots become available, before the program begins, any deposits paid during registration will be fully refunded.
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Voice Lesson Policies
Tuition can be paid upfront or on a monthly basis (1st of each month during the semester). You can select your payment preference during registration. Invoices will be sent out at least 1 week prior to their due date and can be paid online or by check. We will waive any fees, for Voice Lesson payments only, to make it easier to pay online.
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A $50 deposit is required at the time of registration. After you have registered, we will contact you to schedule your lessons. Once your lessons have been scheduled, we will apply the deposit to your first invoice. If an acceptable lesson time can not be found, you can choose to cancel your registration and get your deposit refunded. Once the semester begins, deposits can no longer be refunded.
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If you register for the Voice Lesson Program after the start of the semester, tuition will be adjusted based on the number of lessons left in the semester at a rate of $50 per lesson.
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Voice Lesson Program enrollment can be cancelled at anytime with 30-days notice. Monthly payments can not be refunded. If you paid the full semester's tuition upfront, you will be refunded, within 30-days of your last session, for any remaining future scheduled lessons. Individual lessons cancelled prior to notice of program cancellation can not be refunded. Notice of cancellation must be sent to info@napastage.org, not to the voice instructor.
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If a scheduled voice lesson needs to be cancelled, you must notify the voice instructor within 24 hours of the lesson time in order to qualify for a make-up lesson. Make-up lessons will be rescheduled based on the voice instructors availability and must be rescheduled to occur prior to the end of the semester.